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If you receive a system error message while using the cfacts
web site, please notify us by sending email to:
Often, we can correct the problem in just a few minutes. But we have to know about it first, so please tell us!
Please include the following information in your message:
- Date and time that error occurred
- Error source, description and page (if provided by our server)
- Your name and account number (so we can try to duplicate the problem)
- A brief description of what you were attempting when you received the error
| Note: if you are working on the cfacts web site before 8am or after 10pm Eastern, your error could be caused by one of our maintenance processes. Please try your request again after a few minutes and then report the problem if it persists. |